Shipping policy
1. Shipping Timeframe
- Orders within Pakistan are processed and delivered within 3 to 5 working days.
- Working days exclude weekends and public holidays.
2. Order Processing
- Orders are typically processed within 24 hours of confirmation.
- You will receive a confirmation email or SMS with your tracking details once your order is dispatched.
3. Shipping Charges
- Standard shipping rates apply and will be calculated at checkout based on your location.
- Free shipping may be available on orders above a specific value (if applicable).
4. Delivery Partners
We partner with trusted courier services to ensure timely and secure delivery of your orders.
5. Delays and Exceptions
While we strive to meet the 3-5 working day timeframe, delays may occur due to unforeseen circumstances such as:
- Extreme weather conditions.
- Public holidays.
- Remote or inaccessible delivery locations.
If your order is delayed, our customer support team will keep you updated.
6. Address Accuracy
Please ensure that your shipping address is accurate and complete at the time of checkout. Incorrect addresses may result in delayed or undelivered packages.
7. Tracking Your Order
Once your order is shipped, you will receive a tracking ID via email or SMS. You can use this ID to monitor the status of your delivery.
8. Contact Us
For any questions or concerns regarding shipping, please contact our customer support team:
- Email: oxiglo555@gmail.com
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Phone: +92 330 7069091